The online FAQ database contains hundreds of answers to frequently asked questions, articles on using our
web server applications and other related technologies, and resolutions to common problems. If you are seeing
an error message, be sure to try searching on the error message or error number that you are seeing.
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XCENT's commercial web server applications include free technical support via our web site and email. Online support is provided via an extensive FAQ (frequently asked questions) database, which contains a number of informative articles with additional or more current details than already provided in the product documentation. Updated product documentation is also available via the main XCENT web site at www.xcent.com/downloads/. An XCENT technician will respond to all email support requests. The response time can vary depending on the order your request was received and the time it takes to investigate your question or problem. However, we do try to answer all questions as quickly as possible and try to make sure all questions are answered within twenty four hours of receipt (excluding weekends/holidays).
Free technical support covers the installation and setup of the application and general usage of the applications. Free technical support does not include telephone support. Paid telephone support options are available upon request.
Support on the modification of the application(s) existing ASP application code; the creation of your own ASP application code; setup and installation of your web server(s), mail server(s), and/or database server(s) are not included as free product technical support. These types of services are beyond the scope of product technical support and available from XCENT via our consultation services. Consultation services are available at an hourly rate or on a per quotation basis.
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